Shipston Spokes Exchanges and Returns Policy
Returns and Faulty Goods
Shipston Spokes will accept refund and exchange requests in person, in store within 30 days of purchase. Please bring the goods to be returned or exchanged along with your receipt of proof of purchase. You must return the unused goods in perfect condition, in the original unopened packaging / with original tags attached. After 30 days, we are unable to offer a refund but may offer a credit note or exchange the item at our discretion.
Items that have been used but become or are faulty within 30 days of purchase will be exchanged for a replacement item. If a product becomes faulty after 30 days you will be required to follow specific manufacturer warranty procedures, unless otherwise stated.
We regret we cannot refund Special Order items or cycle purchases unless faulty and covered for a refund under the manufacturers warranty.
Refunds are processed by the same method of payment used for the original purchase. All debit and credit card refunds can only be made to the card used for the original transaction.